Get in touch with Learn Dutch with AI. We’re here to help you succeed in your inburgering journey.
Quick Contact Options
For Current Members
Log in to your account for the fastest support through your member dashboard.
Priority Support: Guided and Intensive plan members receive responses within 2 hours during business hours.
General Inquiries
Email Support
General Questions: support@learn-dutch-with-ai.com
Technical Issues: tech@learn-dutch-with-ai.com
Billing & Payments: billing@learn-dutch-with-ai.com
Partnership Inquiries: partnerships@learn-dutch-with-ai.com
Response Time: Within 24 hours (usually faster)
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CET
Specific Departments
Technical Support
For help with:
- Login or account access issues
- Platform bugs or errors
- AI features not working properly
- Payment processing problems
- Browser compatibility issues
Email: tech@learn-dutch-with-ai.com
Response Time: 2-4 hours for urgent technical issues
Before contacting us, try these quick fixes:
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection
- Log out and log back in
- Update your browser to the latest version
If the issue persists, include these details in your message:
- Operating system (Windows, Mac, iOS, Android)
- Browser and version
- Screenshot of the error (if applicable)
- Steps to reproduce the issue
Learning Support & Course Questions
For help with:
- Lesson content clarification
- Study plan adjustments
- Progress tracking questions
- AI feedback interpretation
- Exam preparation strategies
- Resource recommendations
Email: support@learndutchwith.ai
Community Forum: [Discussion Board Link]
Response Time: Within 24 hours
Tip: Post your question in the community forum! Other learners and our team often respond within hours, and your question might help others facing the same challenge.
Billing & Subscription Management
For questions about:
- Subscription upgrades or downgrades
- Payment failures or billing errors
- Refund requests
- Invoice copies
- Cancellation process
- Pricing questions
Email: billing@learn-dutch-with-ai.com
Self-Service: Manage subscriptions in your Account Settings
Response Time: Within 24 hours
Common Billing FAQs:
- How do I cancel? Go to Account Settings > Subscription > Cancel Subscription
- Can I get a refund? Yes, within 14 days of purchase (see Terms of Service)
- Why did my payment fail? Check if your card is expired or has insufficient funds
- How do I update payment info? Account Settings > Billing > Update Payment Method
Partnerships & Collaboration
Interested in:
- Affiliate partnerships
- Corporate training programs
- Educational institution collaborations
- Media features or interviews
- Guest content contributions
- Technology integrations
Email: partnerships@learn-dutch-with-ai.com
Violetta’s Professional Profile: mean.ceo
Response Time: Within 3-5 business days
Include in your message:
- Your organization/company name
- Type of partnership you’re proposing
- How it benefits both parties
- Relevant background or credentials
- Proposed timeline
Media & Press Inquiries
For journalists, bloggers, and media:
Email: media@learn-dutch-with-ai.com
Founder Contact: violetta@learn-dutch-with-ai.com (for speaking engagements)
Professional Site: mean.ceo
Available for interviews about:
- AI in language learning
- Educational technology trends
- Entrepreneurship and startup building
- Immigration and integration experiences
- Dutch language education
Media Resources:
- High-resolution photos
- Company background
- Founder bio and credentials
- Platform screenshots
- Usage statistics
Request media kit: media@learn-dutch-with-ai.com
Legal & Privacy Matters
For questions regarding:
- Privacy Policy
- Terms of Service
- Data protection and GDPR
- Copyright or intellectual property
- Legal disputes
Email: legal@learn-dutch-with-ai.com
Privacy Requests: privacy@learn-dutch-with-ai.com
Response Time: Within 5 business days
Data Rights Requests:
- Access your data
- Delete your data
- Export your data
- Correct your data
Connect With Violetta
Founder & Creator
Violetta Bonenkamp
Serial Entrepreneur | AI Expert | Your Inburgering Guide
Professional Website: mean.ceo
Direct Email: violetta@learn-dutch-with-ai.com
LinkedIn: Violetta Bonenkamp
X: Violetta Bonenkamp
For:
- Speaking engagements
- Expert commentary
- Podcast interviews
- Consulting inquiries
- Professional collaborations
Note: For Platform support questions, please use support@learn-dutch-with-ai.com instead. Violetta monitors the support queue and responds personally to complex questions, but routing questions to the support team ensures faster responses.
Join the Community
Discussion Forum
Ask questions, share experiences, find study partners
Community Forum Coming Soon
- Browse categories: Speaking Practice, Grammar Help, Exam Experiences, Study Tips, Motivation
- Search existing discussions before posting
- Help other learners when you can
- Follow community guidelines
Most active times: Weekday evenings 7-10 PM CET
Live Group Sessions
Guided & Intensive Plan Members
Weekly practice sessions and Q&A with instructors and fellow learners.
Schedule: Available in your member dashboard
Topics: Rotating focus on speaking, listening, grammar, KNM, exam strategies
Can’t attend live? Recordings available for 30 days after each session.
Office Hours
While Learn Dutch with AI operates primarily online, we’re available during these hours:
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday: 10:00 AM – 2:00 PM CET (limited support)
Sunday: Closed
Urgent issues? We monitor critical alerts 24/7 for platform outages or payment failures.
Visit Us Online
Main Platform: https://learn-dutch-with-ai.com
Founder’s Site: https://mean.ceo
Community Forum: https://learndutchwith.ai/community
Physical Location
Note: We operate as a digital-first company. All support and services are provided online. We do not offer in-person meetings or classes.
Social Media
Follow us for:
- Study tips and language learning hacks
- Success stories from learners who passed
- Updates about new features and content
- Dutch culture insights
- Motivation and encouragement
We respond to social media messages, but for support issues, email is faster and ensures nothing gets lost.
Frequently Asked Questions
Before reaching out, check if your question is answered in our FAQ:
Popular questions:
- How do I get started?
- What’s included in each plan?
- How long until I’m ready for the exam?
- Can I change my subscription level?
- What happens if I fail the exam?
- Do you offer refunds?
- Is the platform mobile-friendly?
- Can I pause my subscription?
Emergency Contact
Platform Down?
Report outages: tech@learn-dutch-with-ai.com
Data Breach Concern?
Immediate contact: security@learn-dutch-with-ai.com
We respond to security reports within 1 hour.
Payment Fraud?
Contact: billing@learn-dutch-with-ai.com
We investigate payment disputes within 24 hours.
Response Time Commitments
We prioritize your time. Here’s what to expect:
| Inquiry Type | Response Time | Resolution Time |
|---|---|---|
| General questions | 24 hours | 2-3 days |
| Technical issues | 2-4 hours | 1-2 days |
| Billing problems | 24 hours | 24-48 hours |
| Priority support (paid) | 2 hours | Same day |
| Legal/privacy requests | 5 days | 30 days |
| Partnership inquiries | 3-5 days | Varies |
Times are business days during office hours.
What to Include in Your Message
Help us help you faster by including:
✅ Your account email (if you’re a member)
✅ Specific question or issue (not just “I need help”)
✅ What you’ve already tried (troubleshooting steps)
✅ Screenshots (if relevant and they don’t contain sensitive info)
✅ Device/browser info (for technical issues)
✅ Your study goal (exam date, current level) for learning questions
Our Communication Promise
When you contact us, you can expect:
✅ Human responses – Real people, not chatbots (though AI may help us respond faster)
✅ Helpful answers – We solve problems, not deflect them
✅ Professional courtesy – Respectful, clear communication
✅ Follow-through – We’ll track your issue until it’s resolved
✅ Privacy respect – We never share your information
✅ Honesty – We’ll tell you if we can’t help and suggest alternatives
In return, we ask for:
- Clear description of your issue
- Patience (we’re a small team serving thousands)
- Respectful communication
- Trying suggested solutions before escalating
Still Have Questions?
We’re genuinely here to help. Don’t hesitate to reach out.
Your success in passing the inburgering exam is our success. Whether you need technical help, learning advice, or just encouragement, we’ve got your back.
Primary Contact: support@learn-dutch-with-ai.com
We read every message and respond to all inquiries.
Talk to you soon!
The Learn Dutch with AI Team
Led by Violetta Bonenkamp
Last updated: February 1, 2026