Contact Us
Get in touch with Learn Dutch with AI. We’re here to help you succeed in your inburgering journey.
Quick Contact Options
For Current Members
Log in to your account for the fastest support through your member dashboard.
Priority Support: Guided and Intensive plan members receive responses within 2 hours during business hours.
General Inquiries
General Questions: Use the contact form
Technical Issues: Use the contact form
Billing & Payments: Use the contact form
Partnership Inquiries: Use the contact form
Specific Departments
Technical Support
For help with:
- Login or account access issues
- Platform bugs or errors
- AI features not working properly
- Payment processing problems
- Browser compatibility issues
Before contacting us, try these quick fixes:
- Clear your browser cache and cookies
- Try a different browser: Chrome, Firefox, Safari or Edge
- Check your internet connection
- Log out and log back in
- Update your browser to the latest version
If the issue persists, include your operating system, browser and version, screenshot of the error if applicable, and steps to reproduce the issue.
Learning Support & Course Questions
For help with:
- Lesson content clarification
- Study plan adjustments
- Progress tracking questions
- AI feedback interpretation
- Exam preparation strategies
- Resource recommendations
Tip: When the community forum opens, post your question there too. Other learners and our team often respond within hours, and your question might help others facing the same challenge.
Billing & Subscription Management
For questions about:
- Subscription upgrades or downgrades
- Payment failures or billing errors
- Refund requests
- Invoice copies
- Cancellation process
- Pricing questions
Common Billing FAQs:
- How do I cancel? Go to Account Settings > Subscription > Cancel Subscription.
- Can I get a refund? Yes, within 14 days of purchase. See Terms of Service.
- Why did my payment fail? Check if your card is expired or has insufficient funds.
- How do I update payment info? Account Settings > Billing > Update Payment Method.
Partnerships & Collaboration
Interested in:
- Affiliate partnerships
- Corporate training programs
- Educational institution collaborations
- Media features or interviews
- Guest content contributions
- Technology integrations
Include in your message: your organization or company name, type of partnership, how it benefits both parties, relevant background or credentials, and proposed timeline.
Media & Press Inquiries
For journalists, bloggers, and media:
Available for interviews about:
- AI in language learning
- Educational technology trends
- Entrepreneurship and startup building
- Immigration and integration experiences
- Dutch language education
Media Resources: high-resolution photos, company background, founder bio and credentials, platform screenshots and usage statistics.
Request a media kit through the contact form.
Legal & Privacy Matters
For questions regarding:
- Privacy Policy
- Terms of Service
- Data protection and GDPR
- Copyright or intellectual property
- Legal disputes
Data Rights Requests: access your data, delete your data, export your data or correct your data.
Connect With Violetta
Founder & Creator
Violetta Bonenkamp
Serial Entrepreneur | AI Expert | Your Inburgering Guide
Professional Website: mean.ceo
Contact form: Use the contact form
LinkedIn: Violetta Bonenkamp
For
- Speaking engagements
- Expert commentary
- Podcast interviews
- Consulting inquiries
- Professional collaborations
Note: For platform support questions, please use the contact form. Violetta monitors the support queue and responds personally to complex questions, but routing questions to the support team ensures faster responses.
Join the Community
Discussion Forum
Ask questions, share experiences, find study partners
Community Forum Coming Soon
- Browse categories: Speaking Practice, Grammar Help, Exam Experiences, Study Tips, Motivation
- Search existing discussions before posting
- Help other learners when you can
- Follow community guidelines
Most active times: Weekday evenings 7-10 PM CET.
Live Group Sessions
Guided & Intensive Plan Members
Weekly practice sessions and Q&A with instructors and fellow learners.
Schedule: Available in your member dashboard.
Topics: Rotating focus on speaking, listening, grammar, KNM and exam strategies.
Can’t attend live? Recordings available for 30 days after each session.
Office Hours
Support hours
While Learn Dutch with AI operates primarily online, we’re available during these hours:
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday: 10:00 AM – 2:00 PM CET, limited support
Sunday: Closed
Urgent issues? We monitor critical alerts 24/7 for platform outages or payment failures.
Visit Us Online
Main Platform: learn-dutch-with-ai.com
Founder’s Site: mean.ceo
Community Forum: Coming soon
Physical Location
Note: We operate as a digital-first company. All support and services are provided online. We do not offer in-person meetings or classes.
Social Media
Follow us for:
- Study tips and language learning hacks
- Success stories from learners who passed
- Updates about new features and content
- Dutch culture insights
- Motivation and encouragement
We respond to social media messages, but for support issues, the contact form is faster and ensures nothing gets lost.
Frequently Asked Questions
Before reaching out, check if your question is answered in our FAQ.
Popular questions:
- How do I get started?
- What’s included in each plan?
- How long until I’m ready for the exam?
- Can I change my subscription level?
- What happens if I fail the exam?
- Do you offer refunds?
- Is the platform mobile-friendly?
- Can I pause my subscription?
Emergency Contact
Platform Down?
Report outages through the contact form.
Data Breach Concern?
Immediate contact: Use the contact form.
We respond to security reports within 1 hour.
Response Time Commitments
We prioritize your time. Here’s what to expect:
Resolution time: 2-3 days.
Resolution time: 1-2 days.
Resolution time: 24-48 hours.
Resolution time: same day.
Resolution time: 30 days.
Resolution time varies.
Times are business days during office hours.
What to Include in Your Message
Help us help you faster by including:
Your account email if you’re a member.
Specific question or issue, not just “I need help.”
What you’ve already tried, including troubleshooting steps.
Screenshots if relevant and they do not contain sensitive info.
Device/browser info for technical issues.
Your study goal, exam date and current level for learning questions.
Our Communication Promise
When you contact us, you can expect:
Human responses – Real people, not chatbots, though AI may help us respond faster.
Helpful answers – We solve problems, not deflect them.
Professional courtesy – Respectful, clear communication.
Follow-through – We’ll track your issue until it’s resolved.
Privacy respect – We never share your information.
Honesty – We’ll tell you if we can’t help and suggest alternatives.
In return, we ask for:
- Clear description of your issue
- Patience, because we’re a small team serving thousands
- Respectful communication
- Trying suggested solutions before escalating
Still Have Questions?
We’re genuinely here to help.
Don’t hesitate to reach out.
Your success in passing the inburgering exam is our success. Whether you need technical help, learning advice, or just encouragement, we’ve got your back.
Primary contact: Use the contact form
We read every message and respond to all inquiries.
Talk to you soon!
The Learn Dutch with AI Team
Led by Violetta Bonenkamp
Last updated: February 1, 2026
Send your message
Use this form if you prefer an on-page contact page. We use your message to reply and improve Learn Dutch with AI.
Please do not send passport scans, DUO login details, Mijn Inburgering login details, sensitive immigration documents, medical details, legal case details or payment card data.