Find quick answers to common questions about Learn Dutch with AI, the inburgering exam, and our platform.
Platform & Subscription Questions
What is Learn Dutch with AI?
Learn Dutch with AI is an AI-powered online platform designed specifically to help expats prepare for the Dutch inburgering (integration) exam. We combine personalized learning, unlimited AI practice, and exam-focused content to help you pass efficiently.
Unlike generic Dutch courses, we focus exclusively on what you need to pass the integration exam: speaking (ONA), reading (Lezen), listening (Luisteren), writing (Schrijven), and Knowledge of Dutch Society (KNM).
Who created this platform?
Violetta Bonenkamp – a serial entrepreneur, AI expert, and linguistics graduate who personally passed the inburgering exam. She built this platform after experiencing the frustrations of expensive courses, outdated materials, and one-size-fits-all approaches.
Violetta has:
- Multiple successful startups in her portfolio
- Deep expertise in AI and machine learning implementation
- A linguistics degree and teaching experience across three countries
- Personal experience with the inburgering exam
Learn more: About Violetta | Professional site: mean.ceo
What subscription plans do you offer?
Free Basic Access
✓ Limited lesson previews
✓ Community forum access
✓ Progress assessment
✗ Full course content
✗ AI practice features
✗ Live sessions
Self-Study Plan – €29/month or €290/year (save 17%)
✓ Complete course library
✓ Unlimited AI speaking practice
✓ Personalized study plans
✓ Progress tracking
✓ All exam practice materials
✗ Live group sessions
✗ Personal coaching
Guided Preparation – €79/month or €790/year (save 17%)
✓ Everything in Self-Study
✓ Weekly live group sessions
✓ Group speaking practice
✓ Q&A with instructors
✓ Community accountability
✗ 1-on-1 coaching
Intensive Coaching – €199/month or €1,990/year (save 17%)
✓ Everything in Guided Preparation
✓ Bi-weekly 1-on-1 coaching sessions
✓ Personalized feedback from Violetta
✓ Custom study plan adjustments
✓ Priority support (2-hour response time)
✓ Retake strategy if needed
Can I try before I buy?
Yes! We offer a 14-day money-back guarantee on all paid plans.
Sign up, explore the full platform, and if you’re not satisfied, request a full refund within 14 days. No questions asked.
Additionally, the Free Basic Access lets you explore lesson previews and community features before committing.
How do I cancel my subscription?
Canceling is simple:
Method 1: Account Settings
- Log into your account
- Go to Settings > Subscription
- Click “Cancel Subscription”
- Confirm cancellation
Method 2: Email us at billing@learn-dutch-with-ai.com
What happens after cancellation:
- You retain access until the end of your current billing period
- No refunds for partial months (except within 14-day window)
- Your progress data is saved for 6 months if you return
- You can reactivate anytime
No hidden fees. No hassle. Cancel anytime.
Can I upgrade or downgrade my plan?
Yes, anytime!
Upgrading: Takes effect immediately. You’re charged a prorated amount for the remainder of your billing cycle.
Downgrading: Takes effect at the start of your next billing cycle. You retain higher-tier access until then.
How to change plans:
- Account Settings > Subscription
- Select new plan
- Confirm change
Or email billing@learn-dutch-with-ai.com for assistance.
Do you offer discounts?
Current discount offers:
✓ Annual plans: Save 17% compared to monthly (2 months free)
✓ Referral program: Get 1 month free for each friend who subscribes
✓ Group discounts: 15% off for 3+ friends signing up together
✓ Financial hardship: Contact us if cost is a genuine barrier
We occasionally run promotions. Subscribe to our newsletter to be notified.
Student, refugee, or asylum seeker? Email support@learn-dutch-with-ai.com about our accessibility program.
Is my payment information secure?
Absolutely. We take payment security seriously:
- We use Stripe and PayPal – industry-leading payment processors
- We never store your full credit card information on our servers
- All payment data is encrypted and PCI-DSS compliant
- Transactions use SSL/TLS encryption (HTTPS)
- We’re compliant with EU GDPR regulations
See our Privacy Policy for full details.
Learning & Exam Preparation
How long does it take to prepare for the exam?
It depends on your starting point:
| Starting Level | Study Time | Timeline |
|---|---|---|
| Complete beginner | 6-12 months | 20-30 hours/week |
| Basic Dutch (A1) | 4-8 months | 15-20 hours/week |
| Intermediate (A2) | 2-4 months | 10-15 hours/week |
| Advanced (B1+) | 1-2 months | 10 hours/week |
Take our free assessment to get a personalized timeline based on your current level and available study time.
Remember: Consistency matters more than intensity. Daily 30-minute sessions beat weekend cramming.
What Dutch level do I need to pass inburgering?
The exam requires approximately A2 level (CEFR scale) for most components:
- Speaking (ONA): A2
- Reading (Lezen): A2
- Listening (Luisteren): A2
- Writing (Schrijven): A2
- KNM (Knowledge of Dutch Society): No language level, but requires understanding Dutch questions
You don’t need fluency. You need functional Dutch sufficient for daily life and the specific exam tasks.
Our platform focuses on getting you exam-ready at A2 level efficiently.
What’s the pass rate for inburgering exams?
Official statistics from DUO:
- Overall pass rate: Approximately 55-65% on first attempt
- Speaking (ONA): 60-70% (most pass this)
- Reading/Listening/Writing: 50-65%
- KNM: 70-80% (easier for most)
Why do people fail?
- Insufficient preparation time
- Wrong study methods (generic Dutch courses instead of exam-focused)
- Test anxiety and lack of practice with exam format
- Not understanding what examiners are looking for
Our members’ pass rates: 75-85% on first attempt (significantly higher than average) because we provide exam-specific preparation and unlimited practice.
Can you guarantee I’ll pass the exam?
No, we cannot guarantee exam success. Your results depend on multiple factors:
✓ Your effort and study consistency
✓ Time invested in preparation
✓ Prior language learning experience
✓ Test-taking abilities
✓ External factors (stress, health, test day conditions)
What we DO guarantee:
✓ The most comprehensive, exam-focused preparation available
✓ Unlimited AI practice to build skills
✓ Personalized study plans adapted to your needs
✓ Expert support from someone who passed the exam
✓ Resources proven to work for thousands of learners
Our role: Give you the best possible tools and preparation. Your role: Put in the consistent effort.
If you follow our study plan and use the platform consistently, you significantly increase your chances of success.
What if I fail the exam?
Failing isn’t the end. It’s feedback about what to improve.
Immediate steps:
- Get your detailed score breakdown from DUO (shows exactly what you missed)
- Access our retake resources – specific strategies for each exam component
- Adjust your study plan – focus intensively on weak areas
- Use exam simulation mode – practice under test conditions
- Book your retake strategically – give yourself enough time to improve (usually 6-8 weeks)
Intensive Coaching members: Schedule an emergency session with Violetta to create your retake strategy.
Many successful learners needed 2-3 attempts. Each attempt teaches you what to expect and where to focus.
How does the AI speaking practice work?
Our AI speech recognition system works like having a tutor available 24/7:
Step 1: Choose a speaking scenario (introducing yourself, asking directions, describing a photo)
Step 2: Speak your response into your microphone
Step 3: AI analyzes your:
- Pronunciation accuracy
- Grammar correctness
- Vocabulary appropriateness
- Fluency and natural speech patterns
- Completeness of response
Step 4: Receive instant feedback with:
- What you did well
- Specific errors to correct
- Pronunciation tips
- Suggested phrases for improvement
Step 5: Practice the same scenario again until you improve
Benefits:
- Practice speaking without embarrassment
- Get immediate feedback (no waiting for tutor)
- Unlimited attempts to master difficult sounds
- Available 24/7, not limited to class schedules
Limitations: AI is excellent for practice but can occasionally misinterpret heavily accented speech. Use live sessions for human verification.
Is the content updated for the 2026 exam format?
Yes, absolutely. All content reflects the current exam requirements.
Updates we track:
- DUO exam format changes
- Question types and scoring criteria
- KNM content (Dutch history, geography, political system)
- Sample questions and practice materials
When changes occur:
- Content updated within 1 week
- All members notified via email and in-app message
- Study plans adjusted automatically
- New practice questions added
Last major update: December 2025 (reflecting latest DUO guidelines)
Next review: Scheduled for April 2026
We monitor DUO announcements continuously and adjust immediately when changes are announced.
Can I study on my mobile phone?
Yes! The platform is fully responsive and works on:
✓ Smartphones (iOS and Android)
✓ Tablets (iPad, Android tablets)
✓ Laptops and desktops (all browsers)
Mobile features:
- Full access to all lessons and materials
- AI speaking practice (requires microphone permission)
- Progress tracking
- Community forum
- Downloadable resources for offline study
Recommendations:
- Speaking practice: Works great on mobile with headphones + mic
- Reading/writing: Easier on larger screens but fully functional on phones
- Video lessons: Download for offline viewing when commuting
No separate app needed. Access everything through your mobile browser.
What languages is the platform available in?
Platform interface: Currently English only
Course content: Teaches Dutch (with English explanations)
Why English? Most expats in the Netherlands speak English, and inburgering documentation from DUO is also available in English.
Community support: Forum members speak various languages and often help translate for each other.
Future plans: We’re considering interface translations for Spanish, Arabic, Turkish, Polish, and Romanian (the largest expat groups in NL). Join our newsletter to be notified.
Don’t speak English fluently? The platform is designed with visual aids, audio examples, and simple explanations to support learners with intermediate English.
Technical & Account Questions
What do I need to use the platform?
Minimum requirements:
✓ Internet connection (stable broadband recommended)
✓ Modern web browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
✓ Microphone (for speaking practice)
✓ Speakers or headphones (for listening practice)
Recommended: ✓ Computer or tablet (larger screen improves experience)
✓ Headphones with microphone for speaking practice
✓ Updated browser for best performance
Not required: ✗ Special software installation
✗ High-end computer
✗ Video camera (optional for live sessions)
I’m having technical issues. What should I do?
Quick troubleshooting steps:
- Clear browser cache and cookies
- Try a different browser (Chrome recommended)
- Check internet connection
- Disable browser extensions (ad blockers can interfere)
- Update your browser to latest version
- Restart your device
Still not working?
Email tech@learn-dutch-with-ai.com with:
- Your operating system (Windows, Mac, iOS, Android)
- Browser name and version
- Description of the problem
- Screenshot of any error messages
- Steps to reproduce the issue
Response time: 2-4 hours for technical issues
Can I download course materials for offline study?
Yes, many materials are downloadable:
✓ Study guides (PDF)
✓ Vocabulary flashcards (PDF)
✓ Practice worksheets (PDF)
✓ Exam checklists (PDF)
✓ Some video lessons (MP4, selected content)
✓ Audio lessons (MP3)
Not downloadable (requires internet):
- Interactive AI practice
- Live progress tracking
- Community forum
- Live group sessions
Why? Most learning happens through interactive practice which requires our AI systems.
Tip: Download PDF resources to study during commutes or when internet is unavailable.
How do I reset my password?
Method 1: Login page
- Click “Forgot password?”
- Enter your email address
- Check your email for reset link
- Click link and create new password
Method 2: Email support@learn-dutch-with-ai.com
Not receiving the reset email?
- Check spam/junk folder
- Verify you’re using the correct email address
- Wait 10 minutes and try again
- Contact support if still not received
Can I change my email address?
Yes!
- Log in to your account
- Go to Settings > Profile
- Update email address
- Verify new email (check inbox for confirmation link)
Or email support@learn-dutch-with-ai.com to request the change.
Important: Use an email address you check regularly. We send important updates about your subscription, exam tips, and platform changes.
About the Inburgering Exam
What is the inburgering exam?
The inburgering (civic integration) exam is a mandatory requirement for non-EU citizens who want to:
- Obtain permanent residence in the Netherlands
- Apply for Dutch citizenship
- (Sometimes) access certain social services
Exam components:
- Speaking (ONA – Onderdelen Nederlands als Andee Taal): Oral exam assessing conversation, pronunciation, and fluency
- Reading (Lezen): Reading comprehension questions
- Listening (Luisteren): Audio comprehension exercises
- Writing (Schrijven): Written responses to prompts
- KNM (Kennis van de Nederlandse Maatschappij): Knowledge of Dutch society, history, geography, and political system
- ONA (Oriëntatie op de Nederlandse Arbeidsmarkt): Orientation on the Dutch labor market (portfolio-based, not an exam)
You must pass all components to receive your inburgeringsdiploma.
How do I register for the exam?
Step-by-step registration:
- Create a DUO account at duo.nl
- Verify your identity (passport, residence permit)
- Check your integration obligation (DUO confirms if you must integrate)
- Choose exam components (you can take them separately or together)
- Select exam location (test centers across the Netherlands)
- Choose exam date (based on availability)
- Pay exam fees (approximately €150-200 per component)
- Receive confirmation (email with exam details)
Important deadlines:
- Register at least 3-4 weeks before desired exam date
- Some locations fill up quickly
- You have 3 years from receiving your residence permit to pass
Need help? We have a step-by-step guide with screenshots: How to Register for Inburgering
How much does the exam cost?
Exam fees (2026):
| Component | Cost |
|---|---|
| Speaking (ONA) | €65 |
| Reading | €35 |
| Listening | €35 |
| Writing | €35 |
| KNM | €40 |
| Full exam package | €210 |
Additional costs:
- Retakes: Same fee per component
- Study materials: €0 (with our platform) to €500+ (traditional courses)
- Travel to test center: Varies
Loan option: Some municipalities offer loans (lening) to cover exam costs. Check with your gemeente.
Our platform: Starting at €29/month – far less expensive than €1,000-3,000 traditional courses.
Where can I take the exam?
Official test centers are located throughout the Netherlands. Major cities include:
- Amsterdam
- Rotterdam
- The Hague (Den Haag)
- Utrecht
- Eindhoven
- Groningen
- Tilburg
- Almere
- Breda
- Nijmegen
Finding your test center:
- Visit duo.nl
- Use the location finder
- Choose based on convenience and availability
Tips:
- Book early for popular locations
- Consider less busy centers for faster scheduling
- Check travel time and plan test day logistics
- Visit the center beforehand if possible (reduces test day stress)
How long is the exam?
Duration per component:
| Component | Time Allowed |
|---|---|
| Speaking (ONA) | 25-30 minutes |
| Reading | 60 minutes |
| Listening | 30-40 minutes |
| Writing | 45 minutes |
| KNM | 45 minutes |
Total if taking all components same day: Approximately 3.5-4 hours (includes breaks)
Recommendations:
- Spread components over multiple days if possible (less exhausting)
- Practice with timed sessions to build stamina
- Arrive early (check-in takes 15-30 minutes)
- Bring water and snacks for breaks
What score do I need to pass?
Passing threshold: Varies by component but generally:
- Speaking (ONA): Level A2 competency
- Reading: 50%+ correct answers
- Listening: 50%+ correct answers
- Writing: Level A2 competency
- KNM: 50%+ correct answers
Note: Exact scoring can be complex and involves weighted questions. DUO provides detailed score reports showing:
- Your score
- Passing threshold
- Areas of strength/weakness
Our platform: Practice materials calibrated to exam difficulty and scoring standards.
Can I retake if I fail?
Yes! You can retake components as many times as needed within your 3-year integration period.
Retake process:
- Receive score report from DUO (7-10 days after exam)
- Identify weak areas
- Study those specific areas intensively
- Register for retake (same process as initial exam)
- Pay exam fee again for that component
- Take exam at chosen date
Wait time between attempts:
- Minimum: Usually 2-4 weeks
- Recommended: 6-8 weeks for proper preparation improvement
Retake strategy on our platform:
- Component-specific retake guides
- Intensive focus on failed areas
- Exam simulation mode
- Motivational support resources
Many learners pass on second or third attempt. Each attempt gives you valuable experience with exam format and your weak spots.
Community & Support
Is there a community forum?
Yes! Our community forum is one of the most valuable features:
Forum sections:
- Speaking Practice: Tips, study buddies, pronunciation help
- Grammar Help: Q&A about confusing Dutch grammar
- Exam Experiences: Members sharing their test day stories
- Study Tips: Strategies that work for different learning styles
- Motivation: Support during challenging times
- KNM Discussion: Dutch history, politics, geography questions
- Local Meetups: Find study partners in your city
Benefits:
- Ask questions and get answers from the community + our team
- Find accountability partners
- Learn from others’ experiences
- Help fellow learners (teaching reinforces your learning)
- Feel less isolated in your journey
Access: Available to all members (even free tier)
Rules: Be respectful, helpful, and supportive. No spam or self-promotion.
Can I get one-on-one tutoring?
Yes, through the Intensive Coaching plan (€199/month):
✓ Bi-weekly 1-on-1 sessions (30 minutes each) with Violetta or expert instructors
✓ Personalized feedback on speaking, writing, and exam strategy
✓ Custom study plan adjustments based on your progress
✓ Priority support (responses within 2 hours)
✓ Retake strategy sessions if needed
Not on Intensive plan? You can:
- Upgrade to Intensive anytime
- Use community forum for questions
- Attend live group sessions (Guided plan)
- Purchase occasional coaching sessions individually (contact us)
How quickly will I get support responses?
Response times by plan:
| Plan | Response Time | Channel |
|---|---|---|
| Free Basic | 24-48 hours | Community forum |
| Self-Study | Within 24 hours | Email support |
| Guided Preparation | Within 12 hours | Email + live sessions |
| Intensive Coaching | Within 2 hours | Priority support + direct access |
All plans receive:
- Helpful, human responses (not automated chatbots)
- Follow-up until issue resolved
- Professional, respectful communication
Emergency technical issues (platform down, payment failures): 2-4 hours response for all members.
What if I have a complaint?
We take feedback seriously. If you’re unhappy:
Step 1: Email support@learn-dutch-with-ai.com with:
- Clear description of the issue
- What outcome you’re seeking
- Relevant details or evidence
Step 2: We investigate (within 24-48 hours)
Step 3: We respond with:
- Acknowledgment of the issue
- Action plan to resolve it
- Timeline for resolution
- Compensation if appropriate (refund, extended access, etc.)
Step 4: Follow-up to ensure satisfaction
Escalation: If you’re not satisfied with the response, email violetta@learn-dutch-with-ai.com to escalate to the founder directly.
We’d rather fix the problem than lose a member. Your satisfaction matters.
Still Have Questions?
Can’t find your answer here?
✉️ Email: support@learn-dutch-with-ai.com
💬 Community Forum: Ask the community
📚 Help Center: More detailed guides
🔗 About Page: Learn about Violetta and the platform
We respond to all inquiries within 24 hours.
Ready to start your inburgering preparation?
Take the Free Assessment
Explore Pricing Plans
Read Success Stories
© 2026 Learn Dutch with AI | Created by Violetta Bonenkamp
Last updated: February 1, 2026